We will send a confirmation email to you that confirms the details of each transaction. This email will contain the items purchased as well as the amount charged.
How long will it take for me to receive my order?
Customers may expect to receive their order 2-3 weeks after they receive the confirmation email from us confirming that we have received the order.
What are your shipping rates?
Shipping rates are based on the size of the order. Many products and product groups qualify for free shipping and if so will have a free shipping icon on the product page. If the order weighs less than 150lbs it will be sent small parcel (rates vary). If the order weighs over 150lbs it will be shipped using a freight carrier (normaly 18-30% of the purchase price). Some items will have freight charges where they apply.
How will my order be delivered?
Small Parcel Shipping (less than 150lbs) Order will be shipped via UPS. Shipping calculated during checkout based on weight, origin, and destination. Some items may be charged an additional amount based on the dimmensions of the package.
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Standard Freight Shipping on large items is curb-side delivery. Customers will be responsible for unloading the shipment off the truck. The shipper will call to setup an appointment before delivery. We suggest having at least two people available to help unload the shipment and carry the product from the back of the truck into your house (or wherever it's going). Some items will have options for in home delivery.
Is it possible to order from more than one manufacturer at a time?
Items ordered from different manufacturers will arrive at different times depending on carrier schedule.
How do I know that this purchase will be a secure transaction?
We have partnered with Authorize.net in order to give our customers reliable, secure transactions. We are glad to pay a fee in order to make sure that our customers will feel safe purchasing online. Our e-commerce website is equipped with 128bit SSL Security.
What is the Return Policy?
Returns are accepted within 30 days of the purchase. All items must be in original packaging and in original condition. Large items must be inspected for damages as they come off the truck. If you see damage repack the items and refuse the order. If you sign for the item and accept it without inspection you will then take ownership of your order. Due to the nature of our products, returns will only be accepted if the items are in the original packaging and in original condition. Customers are responsible for the freight charges on returned orders. Please double check your order to ensure accuracy before completing the checkout process. Once the manufacturer has received the return, it will then send a replacement or you will receive a credit on your credit card minus a 20% re-stocking fee.
What should I do if my order was damaged in shipping?
We want you to be satisfied with your purchase. It is very important that you inspect the boxes and even uncrate your items for full inspection while the driver is there. If you find damage it is important that you do not sign for the items and refuse shipment. Since each situation is different, please contact us so that we can resolve the problem.
Do you ship outside the continental United States?
Due to the cost of shipping large products, we do not currently ship outside the 48 contiguous United States. However, if you will contact us about the items you wish to purchase also providing us with your Shipping Address then we will offer you a quote.
How will my order be delivered?
Regular shipping is curb-side delivery. Customers will be responsible for unloading the shipment off the truck. The shipper will call to setup an appointment before delivery. We suggest having at least two people available to help unload the shipment.
